Telstra outages in Frenchs Forest area

Latest Telstra update

I have been assured by Telstra that full service has been restored to the Frenchs Forest area, following the Easter Long weekend outages. 

The damaged underwater cables causing the outages have been repaired. 

If this is not the case, please let me know by emailing jason.falinski.mp@aph.gov.au, or call my office on 8484 0300. 

 

Meeting with Telstra

It is unacceptable that our residents and business suffer recurring outages, and sub standard customer service in this day and age. So I demanded Telstra come explain to me what has been going on, what was being done to fix it, and what compensation residents could seek. 

 

Process to seek compensation

Here is the information that Telstra provided to outline their process for compensating customers. 

You can apply online here

 

My view on the outages

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